Question 1

How does the ankle massager work?

Accepted Answer

The ankle massager uses a combination of compression, vibration, and heat therapy to improve blood circulation, reduce swelling, and relieve joint or tendon pain. Simply wrap it around your ankle, select your preferred mode, and enjoy a soothing massage.

Question 2

Is it safe to fall asleep with it on?

Accepted Answer

Yes — it has an auto shut-off timer for safe use during rest.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days from the receipt date of the order.

Question 4

How long does delivery take?

Accepted Answer

Standard shipping takes 5-12 working days depending on your location. We work with reliable shipping partners to ensure your order arrives safely and securely. Please note that delivery times may vary slightly during peak seasons or due to weather conditions, but we always strive to get your order to you as quickly as possible so you can start experiencing relief.

Question 5

How can I track my order?

Accepted Answer

When your order ships, you will receive an email confirmation including a shipment tracking number, and a website where you can monitor the status of your shipment.

Question 6

When will my order be shipped?

Accepted Answer

All orders will be shipped within 48 hours of order confirmation. You will receive an email with your tracking number once your order has been shipped.

Question 7

Product Specifications

Accepted Answer

Material: Elastic Cloth & Neoprene + 3% Composite Cloth, Lining: Fleece, Voltage: 3.7V, Power: 7.5W, Battery: Lithium Polymer, Battery Capacity: 2000mAh, Charging Time: 2h, Use Time: 60mins+, Weight: 0.25kg, Dimensions Length: 34cm (13.39 inches), Width: 17.5cm (6.89 inches), Height: 14cm (5.51 inches), Maximum diameter: 9cm (3.54 inches), Universal Design: One size fits both left and right feet, Ambidextrous design with reversible application, Charging Status: White light flashes while charging; Fully Charged, White Light is always on. Note: cannot be turned on while charging.

Question 8

Included in Package

Accepted Answer

1x Cordless Ankalax Massager, 1x English Instruction Manual, 1x Type-C Charging Cable

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